Broadband downtime when moving—what to expect

Relocating to a new home involves numerous considerations, and ensuring uninterrupted broadband service is paramount for many. A common concern during this transition is the potential for service downtime. At V4 Consumer, we aim to make your move as seamless as possible, striving to minimize any disruption to your internet connectivity.

Minimizing downtime during your move

With adequate notice, V4 Consumer can coordinate the deactivation of your broadband service at your current residence and its activation at your new home on your moving day. This synchronization ensures that you remain connected throughout the transition. To facilitate this process, we recommend providing us with at least 14 days' notice prior to your move. This lead time allows us to make all necessary arrangements and ensure a smooth transfer of services.

Concurrent service option

If you require internet access at both your old and new residences during the moving period, V4 Consumer offers the option of concurrent service. This means you can have active broadband connections at both locations temporarily, ensuring uninterrupted connectivity as you settle into your new home. This is particularly beneficial for individuals who rely heavily on internet access for work or personal use during the transition.

Factors influencing downtime

While V4 Consumer strives to ensure a seamless transition, certain factors can influence the potential for downtime:

1. Notice period: Providing less than the recommended 14 days' notice may limit our ability to coordinate the transfer effectively, potentially leading to service interruptions.

For more: https://www.v4consumer.co.uk/will-there-be-any-downtime-during-the-move