Genesys cloud CMS audit and alert solution for Contact center

Pointel Configuration Management Solution (CMS) offers a powerful CMS Audit and Alert capability that gives complete visibility and control over your Genesys configuration environment.
The Genesys Audit Solution instantly detects and highlights configuration changes, helping you clearly understand their impact in real time.

With Pointel Genesys Cloud CMS Audit, you get detailed insights into what changed, where, when, and who made the changes, along with both current and previous values. This enables quick and reliable rollback to a stable configuration whenever required.

The Genesys Cloud CMS Audit and Alert feature also provides proactive, real-time alerts, allowing you to identify and intercept unnoticed changes before they lead to major outages.